Jeep Cherokee

The PTU is bad and I’ve replaced it twice with no successful fix

PTU failure at 62000 miles. There is a recall for the exact issue on the exact part for 2019 to 2025 Jeep Cherokees but this one, as well as several thousand others, somehow do not fall under this recall. Why? From what the dealer told us this is a “critical safety issue that could result in serious injury or death” so why would this not be a recall along with the 60000+ other ones? Dealer told me this was sushi a critical safety issue they would not return the car to me until it was fixed,…

The contact owns a 2021 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was in park(P), the 4WD warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available for the recall repair.…

Power tranfer unit failed and needs to be replaced. Dealer confirmed. Service 4wd light came on prior to taking it in for service. PTU failures can cause sudden loss of propulsion, drivetrain binding, hesitation, or rollaway while parked, all of which can lead to accidents and damage. This is a known and common occurrence in 2017-2023 Jeep vehicles and somehow it still takes forever for them to get replacement parts. I have not had access to my vehicle for 2 months, causing emotional and…

The contact owns a 2019 Jeep Cherokee. The contact stated that the message “Service 4-Wheel Drive” was displayed. The vehicle was taken to the dealer, who confirmed that the Power Transfer Unit had failed. The failure was associated with NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The…

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 15 MPH, the steering wheel suddenly turned to the right and the vehicle became difficult to steer. There was an abnormal roaring sound coming from underneath the vehicle. The contact waited until the vehicle decelerated before stopping the vehicle. The contact waited for a while before being able to continue driving and coasting into a parking space. The vehicle was taken to the dealer, who diagnosed the…

The contact owns a 2021 Jeep Cherokee. The contact stated that while merging onto a two-lane highway, there was an abnormal banging sound coming from the vehicle. There was no warning light illuminated. The vehicle lost motive power but was driven in LIMP Mode to the nearest dealer. Prior to the failure, the contact was notified of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was unavailable. The dealer confirmed that the failure was associated with…

I own a 2021 Jeep Cherokee Trailhawk that is included in the PTU safety recall involving sudden loss of motive power and/or loss of the PARK function. My vehicle began exhibiting the exact symptoms of this recall in April 2026 and has been undrivable since that time. The recall was announced in May 2026, but Stellantis has still not provided a repair remedy. As of today, my vehicle has been out of service for approximately four months due to the recalled condition. I have received the recall…

The Power Transfer Unit (PTU) failed on my 2020 Jeep Cherokee. Started hearing grinding and roaring noises coming from the front wheels and was having trouble stopping. There is a recall already going for the same make and model but for other specific vin numbers, mine not included. The problem was inspected and confirmed by the dealer previously bought from The original warning light was ‘svc 4wd’ and came onXXX and within a couple minutes the noice and issue started. When I called the Jeep…

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the gear shifter became stuck in neutral. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 19V447000 (Power Train); however, the VIN was not included in the recall. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic, but the vehicle was not diagnosed or repaired. The dealer was not contacted. The…