Jeep Cherokee

Vehicle suffered complete failure of the Power Transfer Unit (PTU) / drivetrain system, resulting in vehicle lockup, failure to engage drive gears, and automatic parking brake lockout when placed in PARK. ​The vehicle experienced its first documented PTU failure and replacement (Part #68333285AE) under warranty at 47,577 miles in November 2022. The PTU failed while we were driving 70 mph plus going down the highway. It sounded like the gas pedal was pushed to the floor even thought it wasn't…

An NHSTA #26V290000 report received on 07/05/2026-Power Train from AAA, NHSTA Campaign #25V011000- Power Train, and NHSTA #18V523000- Service brakes, hydraulic foundation and components disc caliper. On July 9th, 2026, I was driving on the highway and about to approach the Delaware Memorial Bridge. All the lights on the dashboard started flashing: temperature, engine, coolant, etc. I lost braking performance and the car's ability to use it because the entire electronic system locked. I could…

Svc 4 wd light come on suddenly and now noise is under car while driving

Plastic manifold cover has developed a hairline crack and is leaking oil. Vehicle has only 68,000 miles. Mechanic advised there is a national backorder of replacement manifold covers so up to the mercy of the manufacturer to produce more. From what I've seen online, this is a notorious issue with many different Jeep models over many years.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message Service 4WD was intermittently displayed, and the vehicle only operated in front-wheel drive. The contact referenced NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included in the recall repair. The vehicle was taken to a dealer where it was diagnosed, and the failure was associated with the recall repair. The vehicle was not repaired. The manufacturer was…

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact became aware of an abnormally loud sound. No warning lights were illuminated. The failure had occurred at a busy intersection. The contact attempted to shift the gear shifter into park; however, the vehicle rolled backwards. The contact enabled the parking brake. The Police were called to…

The contact owns a 2020 Jeep Cherokee. The contact stated that while reversing at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. The message 4WD Service was displayed on the instrument panel. The vehicle was taken to a dealer and was diagnosed and determined that the power transfer unit motor needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not under recall. The vehicle was not repaired. The…

The contact's mother owns a 2017 Jeep Cherokee. While the owner was driving at an undisclosed speed, the vehicle vibrated, and the vehicle was shaking erratically. The “Service 4WD” message was displayed. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to exceed 30 MPH. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was…

I am submitting this complaint regarding my 2019 Jeep Cherokee Limited with approximately 89,000 miles. On two separate occasions, while driving at approximately 20 miles per hour and before I had applied the brakes, the vehicle unexpectedly stalled without warning. These incidents both occurred during the second or third week after I purchased the vehicle in February. A dashboard message instructed me to put the vehicle in park and restart it. The sudden loss of power while the vehicle was in…

I have a complaint concerning the 3.2L V6 Pentastar engine. A repair was necessary for a manufacturer KNOWN fault concerning factory installation using improperly hardened steel for the Rocker arms/lifters needle bearings, AKA, “The Pentastar Tick”. Rocker arms collapse and cause gouging/scoring damage to the intake camshafts. I had to pay for repairs totaling $5091.05 for this manufacturer’s known and acknowledged, factory mistake. -Copy of final invoice attached.. I have tried to get help…