Privacy Policy

What information do we collect?

We collect certain information from you when you place an order. This includes your name, email, payment details, and other information required to process your order. You may, however, visit our site anonymously.

What do we use your information for?

The information we collect may be used to process your order, personalize your experience, improve our website, improve customer service, administer a contest, promotion, survey or other site feature, etc.

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

If at any time you would like to unsubscribe from receiving future emails, simply email us at unsubscribe@repairsurge.com.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. All sensitive / credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database, only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential. We do not store your sensitive / credit card information on our servers.

Cookie use

We use "cookies" (small web browser files) to help us remember and process the items in your shopping cart, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our service.

Advertising and analytics

We work with advertising and analytics partners to measure and improve our marketing. These include the Meta (Facebook) Pixel and the Meta Conversions API, and Google Analytics. These tools use cookies and similar technologies to understand how visitors find and use our site and how our advertising performs.

To measure conversions and improve the relevance of our ads, we may share limited event information with Meta through the Meta Pixel (in your browser) and the Meta Conversions API (from our servers). This can include events such as page views and purchases and, where available, a securely hashed version of information such as your email address. Hashing turns it into a scrambled code that cannot be read back into your actual email, so your email address itself is never shared in readable form. Meta processes this information in accordance with its own data policy. We do not sell your personal information.

You can control or opt out of this advertising and analytics tracking. You can adjust your browser settings to block or delete cookies; manage Meta's ad preferences and off-Meta activity at facebook.com/adpreferences; install the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout; and use any "Do Not Track" or Global Privacy Control signal your browser offers. You may also contact us to ask us not to share your information for ad measurement.

Your privacy rights

Depending on where you live (for example, the European Union, the United Kingdom, or California), you may have the right to access, correct, delete, or restrict the processing of your personal information, and to opt out of certain sharing of your information for advertising. To exercise any of these rights, please contact us. We will not discriminate against you for exercising these rights.

Disclosure of information we collect

We may share information collected from our customers with trusted partners who assist us in operating our website, conducting our business, financing our operations, or providing you services, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website or in our other communications. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online privacy policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you agree to our privacy policy. In the event that this privacy policy is changed, we will update this page to reflect those changes.

Questions regarding this policy

If you have any questions regarding this privacy policy, please contact us.