INFINITI QX60

On August 8, 2026 at around 10:18am, while driving at a speed of approximately 40mph, my sunroof spontaneously exploded outwards without any external impact. The tempered glass suffered a sudden structural failure and burst outward while driving, without any external rock strike or road debris collision. I have photographic evidence showing the glass coned upward and outward confirming severe pressure or manufacturing anomaly. The glass debris flew to other lanes. Witnesses who checked on us…

My 2 year old son became Locked inside my brand new vehicle on [XXX] and [XXX] because the vehicle didn't detect TWO sets of keys inside the vehicle on one occasion and one set on another during the first incident my child became locked inside the vehicle with two sets of keys inside on the center in the cupholder. Police had to respond to physically open the door and assist getting my child out of the vehicle. this created a SERIOUS safety risk because my child was not only trapped inside a…

On August 10, 2026, my 2024 INFINITI QX60 unexpectedly locked while the Intelligent Key was still inside the vehicle, trapping my two young children inside on a hot day. The Intelligent Key was inside my purse on the front passenger seat. The purse also contained my phone, house keys, and another vehicle key fob. There were no large metallic objects in the purse. I was closing the passenger-side rear door when I heard the vehicle lock. My hand may have contacted the exterior rear-door…

While uninstalling a Chicco Fit360 ClearTex rotating convertible car seat, we discovered that the load-bearing webbing connecting the car seat base to a lower-anchor connector had completely separated. The car seat had not been involved in any crash or impact, and nothing struck or contacted the seat during removal. The separation was not visible during normal use. The seat had become loose, but we did not know that the lower-anchor webbing itself had failed. Because this webbing secured the…

This vehicle was taken to the local Infiniti dealer for a routine oil change, vehicle inspection during this service discovered that the rear brake pads were worn. The request to replace the rear brake pads was declined. There were no warning indications. The failure mileage was 21787. Infiniti was contacted, but no assistance was offered.

24 July, approx 930 AM vehicle was stopped and left running in park. Vehicle keys (Fob) was left in vehicle and driver exited vehicle for approx 3-5 minutes. Upon return, the vehicle was locked, something that should not occur when the key (Fob) is left in the vehicle. Remote access via the Infiniti app to unlock was unsuccessful. 2nd vehichle key (Fob) was retrieved and the vehicle successfully opened using it. Infiniti was contacted and they were unable to remotely open the vehicle. …

Subject of Complaint: Severe odometer fraud, mileage tampering, and title misrepresentation by the selling dealership: Phenix Motors, LLC ([XXX]), operated by [XXX]. The Discrepancy: The vehicle was sold to me with a falsely represented odometer reading. Subsequent electronic diagnostics and vehicle history reports reveal that the actual mileage is severely discrepant from the mileage disclosed on the official bill of sale and title paperwork provided by Phenix Motors, LLC. The dealership has…

Wireless phone charging pad overheats phone to the point the phone turns off. Concern for possible fire hazard due to how hot the phone gets. In July 2026 the dealer was advised of issue. Dealer referred me to Infinity Consumer Affairs who said they consulted with their engineers and there is nothing they can do about this known issue.

Pulling onto 55mph road from a stop, the car began to accelerate then lagged(felt like a pause/stall in acceleration) and then overcompensated with rapid acceleration. This has happened multiple times. The vehicle has also gotten stuck in a low gear when accelerating in auto mode. Took the car to the dealership expressing safety concern of unreliable acceleration and they couldn’t replicate the issue.

Cvt transmission failing, started @ 113000 miles, trying to work with Infiniti consumer affairs, they have required me to bring the car into their shop for diag. When i purchased the vehicle 2/26/2022, include with the car was an extended warranty for 6 years unlimited miles. They dated the contract back to the manufacturer date in 1/31/2019 and expired on 1/31/2025. I’ve opened a case with Infiniti USA case# 56866430. I feel they have never fixed their CVT transmission issue and it causing…