Ford Fusion

I am submitting this formal complaint against Ford Motor Company and its authorized dealership network for falsely reporting a safety recall repair as resolved while applying an unauthorized, temporary workaround that left the primary safety defect active. In 2023, I brought my vehicle to an authorized Ford dealership to perform mandatory safety recall service regarding the Electric Power Assist Steering (EPAS) failure. The dealership subsequently updated Ford’s central database (OASIS) to show…

The backup camera is faulty and will sporadically stop working. Sometimes it will stop working in the middle of backing up. When it doesn't work the screen will either go black, flicker on and off, show a reversed image, or show an image with blue lines through it. This has put my safety at risk multiple times as I've been backing up and suddenly the image will disappear. We've taken the car into an independent service shop. They were unable to solve the issue and their only solution was to…

The leather-covered dashboard panel, in the approximately 4-6 inch section between the base of the windshield and the first seam across the dash, has shrunk, rippled, and pulled away from the underlying substrate. This area also houses the driver-assist camera housing and the defrost vent. The vehicle was purchased new and has been Ford-maintained, professionally detailed, and garage-kept throughout ownership; the leather has been regularly cleaned and conditioned as part of routine dealership…

BACK UP CAMERA GLITCHES OFF AND ON - WILL WORK AND THEN CUTS OFF WHILE BACKING UP REPEATLY - BLUE SCREEN

Coolant leaking into the engine.

I have a coolant intrusion into the engine and blew my engine in the middle of driving down the highway. No signs, no warning. Lost control, ended up on side of road. Had husband pull it the rest of the way home.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative. The message Be Careful Backing Up – Rear-view Camera Unavailable - Contact your Local Dealer was displayed on the instrument panel. The failure had occurred on several occasions. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was…

There is a recall for the transmission cable bushings for years 2013-2106. The recall came out in 2022. This same bushing is used in the 2018 ford fusion model that was not fixed. The bushing on my vehicle which is a 2018 complete failed while I was driving and left me immobile until I searched for a fix and found the bushing completely gone. Ford Escape: Model years 2013–2019, Ford C-Max: Model years 2013–2018; Ford Fusion: Model years 2013–2016; Ford Transit Connect: Model years 2013–2021;…

The contact owns a 2016 Ford Fusion. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative. The message Camera not Available - Contact your Dealer was displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the…

I was backing out of my drive way when a shift system fault message appeared on my dashboard. When I went to change gears the rotary dial locked up and shifted to park. My safety as well as other people’s safety was put at risk because my car stopped in the middle of the street with little warning. My problem was confirmed by an independent service center with a obd scanner.